Shipping policy

Shipping & Delivery

At Papelora, we are committed to delivering your carefully selected writing instruments, office organization tools, and measurement & geometry supplies to you efficiently and securely. This policy outlines our standard shipping procedures.

Shipping Method & Processing

We currently offer one reliable shipping option: Standard Shipping. All orders are processed within 1-3 business days after payment confirmation, excluding weekends and holidays. You will receive a shipping confirmation email with tracking information once your order has been dispatched from our warehouse.

Shipping Destinations & Timelines

We ship to most countries worldwide. The estimated delivery time for Standard Shipping is 7-20 business days from the date of dispatch, depending on the destination. Please note these are estimates and not guarantees, as delivery times can be affected by factors beyond our control, such as customs processing and local postal services.

Shipping Costs

Shipping costs are calculated at checkout based on the weight of your items and the delivery destination. There is currently no minimum order value for free shipping. All applicable charges will be displayed transparently before you complete your purchase.

Order Tracking

You can track your order using the link provided in your shipping confirmation email. If you experience any issues with tracking, please contact our customer support team at [email protected] for assistance.

Customs, Duties, and Taxes

For international orders, please be aware that you may be subject to import duties, taxes, and fees levied by the destination country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost paid to Papelora. We cannot predict or control these charges. For more information, please contact your local customs office.

Incorrect Shipping Address

Please ensure your shipping address is complete and accurate at the time of order placement. Papelora is not responsible for orders lost or delayed due to an incorrect address provided by the customer. If you need to correct an address, please email us immediately at [email protected]. We will attempt to update the order if it has not yet been processed for shipping.

Damaged or Lost Packages

If your package appears damaged upon delivery, please refuse acceptance and contact us promptly. For any concerns regarding lost shipments, please reach out to our support team at [email protected] with your order number. We will investigate the issue with the carrier to help resolve the situation.