Terms of service

1. Agreement to Terms

By accessing and using the Papelora website (the "Site") and purchasing our products, including Writing Instruments, Office Organization, and Measurement & Geometry supplies, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our Site or services.

2. User Conduct and Orders

You agree to use the Site only for lawful purposes. When placing an order, you warrant that all information you provide is accurate and complete. We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, including for reasons such as product unavailability, errors in product or pricing information, or suspected fraud.

3. Intellectual Property Protection

All content on this Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Papelora or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. The compilation of all content on this Site is the exclusive property of Papelora. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or content obtained from the Site without our prior written consent.

4. Limitation of Liability

Papelora and its affiliates shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the Site or any products purchased through it. This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages. Our total liability to you for any claim arising out of or relating to these terms or the Site shall not exceed the amount you paid to Papelora for the product(s) giving rise to the claim.

The products are provided "as is" and "as available" without any warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

5. Refund & Return Policy

We strive for complete customer satisfaction. If you are not satisfied with your purchase, you may return most new, unopened, and unused items within 30 days of delivery for a full refund of the product price. Items must be returned in their original packaging with all accessories. Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part or a defective product.

To initiate a return, please contact our customer support team at [email protected] with your order details. Refunds will be processed to the original method of payment within 10 business days after we receive and inspect the returned item. Sale items or personalized products may be subject to different return conditions, which will be stated at the time of purchase.

6. Modifications to Terms and Service

Papelora reserves the right to update, change, or replace any part of these Terms of Service at any time by posting updates and changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.