Faq

How long will it take to receive my order?

Processing typically takes 1-2 business days. Shipping times depend on your location and the selected shipping method. You will receive a tracking number via email once your order ships. For detailed estimates, please refer to our Shipping Policy.

Do you ship internationally?

Yes, we ship to many countries worldwide. Shipping costs and delivery times vary. You can view available destinations and rates at checkout.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] with your order number. We will try to accommodate your request if the order has not yet entered the shipping process.

What is your return policy?

We offer a 30-day return policy for most unused items in their original packaging. For health, safety, and personalized items, returns may not be accepted. Please see our full Returns & Refunds Policy for all details and instructions.

How long does a refund take?

Once we receive and inspect your return, we will notify you of the approval. Refunds are typically processed to your original payment method within 5-10 business days after approval.

Are your products brand new and authentic?

Absolutely. Papelora sources all Writing Instruments, Office Organization supplies, and Measurement & Geometry tools directly from authorized suppliers and manufacturers. We guarantee that every item is 100% genuine and new.

Do you provide product specifications or manuals?

Yes, detailed specifications are available on each product page. For technical instruments, user manuals or guides are often available for download in the "Product Details" section or will be included with your shipment.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure regional payment gateways. All transactions are encrypted for your security.

Is my payment information secure?

Your security is our priority. We use SSL encryption and comply with PCI-DSS standards. We do not store your full payment details on our servers.

How can I get help with my order or a product?

Our dedicated support team is here to assist you. For the fastest service, please email us at [email protected] with your order number or product inquiry. We aim to respond within 24 hours on business days.

Do you have a physical store?

Papelora is currently an online-only retailer. This allows us to offer a wider selection and competitive prices directly to our global customers.