Tracking order

Thank you for choosing Papelora for your Writing Instruments, Office Organization, and Measurement & Geometry needs. We are committed to providing a transparent and seamless shopping experience. Once your order is processed and shipped, you can easily track its journey to your doorstep.

How to Track Your Order

You do not need an account to track your order. Follow these simple steps:

  1. Locate Your Tracking Information: After your order ships, you will receive a shipping confirmation email at the address used during checkout. This email will contain your unique tracking number and a direct link to the carrier's tracking page.
  2. Use the Tracking Number: Your tracking number is the key to monitoring your package. You can enter this number on the carrier's official website or on a universal tracking platform (see below).

If you have not received your shipping confirmation email within the timeframe mentioned in your order confirmation, please check your spam/junk folder. For further assistance, contact our customer support team at [email protected].

Universal Package Tracking

For your convenience, we recommend using a reliable third-party tracking aggregator. These platforms can track packages from most major carriers worldwide using just your tracking number.

We suggest using 17Track. It is a widely trusted and user-friendly service.

How to Use 17Track:

  1. Visit the 17Track website.
  2. Paste or type your tracking number into the main search field on the homepage.
  3. Click the "Track" button.
  4. The site will display the latest status and location of your package, along with its detailed transit history.

Note: Tracking information may take 24-48 hours to update in the carrier's system after the shipping label is created. For the most accurate and detailed information, the carrier's own website is always the primary source.

Understanding Tracking Status

Common statuses you might see include:

  • Label Created: The shipping request has been received.
  • In Transit: Your package is on its way to the destination.
  • Out for Delivery: The package is on the delivery vehicle and will be delivered that day.
  • Delivered: The package has been delivered to the provided address.

Need Help?

If your tracking information has not updated for an extended period, shows "Delivered" but you have not received the package, or if you have any other concerns regarding your shipment, please do not hesitate to contact us. Our support team is here to help investigate and resolve any issues.

Email us at: [email protected].