Privacy policy

Introduction

Welcome to Papelora. We are committed to protecting your privacy and handling your data with transparency and care. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website and purchase our products, including Writing Instruments, Office Organization supplies, and Measurement & Geometry tools. By using our site, you agree to the practices described in this policy.

Information We Collect

We collect information to provide and improve our services. The types of data we collect include:

  • Personal Information: When you make a purchase or contact us, we collect details such as your name, shipping address, billing address, and email address.
  • Transaction Data: Details about the products you purchase, payment method (processed securely by our third-party payment processors), and order history.
  • Technical Data: Automatically collected information including your IP address, browser type, device information, and pages you visit on our site via cookies and similar technologies. This helps us understand website traffic and improve user experience.
  • Communication Data: If you contact our customer support via email, we retain the correspondence and any information provided.

How We Use Your Information

Your information is used for the following legitimate business purposes:

  • To process and fulfill your orders, including shipping and customer service.
  • To communicate with you regarding your order, provide support, and respond to inquiries via [email protected].
  • To improve our website, product offerings, and overall customer experience through analysis of usage patterns.
  • To prevent fraud and ensure the security of our website and transactions.
  • To comply with applicable legal and regulatory obligations.

We do not sell, rent, or trade your personal data to third parties for their marketing purposes.

Data Storage and Protection

We implement robust security measures to protect your data:

  • Secure Storage: Your personal data is stored on secure, encrypted servers with limited access to authorized personnel only.
  • Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., for tax and accounting purposes). Transaction data is typically retained for a period of 7 years.
  • International Transfers: As an international business, your data may be processed in countries outside your residence. We ensure such transfers comply with applicable data protection laws, such as the GDPR, through standard contractual clauses or other approved mechanisms.
  • Third-Party Service Providers: We engage trusted partners (e.g., payment gateways, shipping carriers, hosting services) who process data on our behalf under strict contractual data protection obligations.

Cookies and Tracking Technologies

Our website uses cookies—small text files placed on your device—to enhance functionality and analyze site performance. You can control cookie settings through your browser preferences. Disabling cookies may limit some website features.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access, correct, or request deletion of your personal information.
  • The right to restrict or object to certain processing activities.
  • The right to data portability.
  • The right to withdraw consent, where processing is based on consent.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

Children's Privacy

Our website is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with an effective date. We encourage you to review this page occasionally.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact our dedicated support team at [email protected].